Exchange Policy2016-12-23T11:31:54+00:00

Voucher Exchange Policy

We know the trouble you’ll be in if you buy a Ford driving voucher for a Holden fanatic, so if for any reason your recipient wants to choose a different experience from what was purchased, we’ll let them swap it for free as long as the following conditions are met:

  1. We can only exchange a voucher if a date has not been chosen and confirmed. After a date is chosen and we confirm the date with the experience provider, you are bound by their refund policy. Because they need to hire circuits and other resources, generally they can’t change or cancel a booking once confirmed.
  2. If the experience they want to swap it for is more expensive, the extra amount must be paid before a booking date can be confirmed. If the experience is cheaper, a credit note will be issued. No refunds are given if it’s outside of the 28 day refund period.
  3. If you would like to receive another Gift Voucher with pictures and information for the new experience chosen you will need to pay an additional $15 (incl GST)

Experience Closures

If the experience you’ve chosen is temporarily unavailable, or closes down for good, you can exchange your voucher for any other DriversDay experience. If the experience you’re wanting to swap it for is more expensive, the extra amount must be paid before a booking date can be confirmed. If the experience is cheaper, a credit note will be issued. No refunds are given if it’s outside of the 28 day refund period.